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#1 2020-09-03 12:07:25

ShirleenD6
Member
From: Netherlands, Zwartsluis
Registered: 2020-09-03
Posts: 1

or if you see a big X on the VoIP phone's screen

Voice over Internet Protocol (VoIP) phone systems are cheaper and more efficient than regular phones, and businesses are quickly adopting it.
However, transitioning without a plan can cause a range of issues that can catch business owners by surprise.
Here are a few you should keep in mind.
Any of these VoIP issues can tarnish your company’s reputation and result in a profit loss, so it’s important to implement the following solutions.

Jitter Jitter or crackly sounding calls result from electromagnetic interference

damaged equipment, or insufficient enough bandwidth.
Here are some ways to fix this:  Make sure the phone cables are not damaged Move your VoIP equipment far apart from each other to avoid electromagnetic interference Do a bandwidth speed test  Echoes and audio delays Echoes and audio delays are common issues usually caused by network latency, headset lag, or the device itself.
Here are tips to solve this problem:  Make sure the device is properly plugged in and has the latest software updates.
Unplug the phone and plug it back in.
This will empty the buffers and allow the phone to re-sync with your internet connection.
Try using a corded headset.
Bluetooth headsets tend to lag, .

Resulting in audio delays Make sure you have enough internet bandwidth
Dropped calls Some users experience calls being dropped after 11 minutes

This usually happens when phones are not using the latest firmware, .

Or because of a user datagram protocol (UDP) timeout
Here's how to fix these issues:  Make sure your phones are using updated firmware
Adjust your router settings to avoid UDP timeouts

or use Transmission Control Protocol (TCP).
Can't make calls If you're unable to make outbound calls, or if you see a big X on the VoIP phone's screen, it could mean that you're using two routers dropping critical packets of data.
This issue is caused by your network layout.

Disable your router's Session Initiation Protocol Application-Level Gateway (SIP ALG)

You also have to make sure that you're not using two routers, as this can inhibit the flow of data packets.
Another way to fix this issue is to connect your VoIP phones to a virtual local area network (VLAN).
No sound Are your calls connecting but you can't hear the person on the other line.
Chances are, your firewall is blocking the Real-Time Transport Protocol (RTP) packets from coming through.
To address this issue, you need to open some ports in your firewall.

Calls are redirected to voicemail If you notice your VoIP phones are not ringing

it's possible that the calls are being redirected to voicemail.
To fix this, .

Make sure that your phone is not set to Do Not Disturb (DND) mode

Also, .

Check if your VoIP phones are still registered with your VoIP provider
If you need advice on installing a new VoIP system or fixing your current one

don’t hesitate to call us.
Our experts can provide you with the consultation, support, .

And service that will enable your business to enjoy the cost savings and power of VoIP

Call us today.
Published with permission from TechAdvisory.org.
Source.
The post Improve VoIP communication by troubleshooting common issues appeared first on Professional Computer Management Inc..
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